The Inferno

The Inferno Situation

The Inferno: Survival of the fittest You are vulnerable to the external environment, so you create “defence mechanisms” to protect yourself from external influences and disruptions. You reduce the distribution channels and limit the support hours for customers. You decide to fire the ‘creative’ people as they have not done their job correctly, otherwise you would not have been in such situation.

This creates uncertainty and your managers start to protect their position in the company and personal survival. A lot of energy is spent on who to blame for the failure rather than finding solutions to the problems. The leadership team feels out of control and the employees are disassociated with the company. Nobody takes any ownership anymore. The systems and rules run on rituals rather than reasons – lots of meetings, debating, voting but no follow-through on actions.

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▼ The Inferno Problems

Your customers start to receive below standard service – support lines are attended by untrained staff, no call backs, limited or no information provided. You are unable to respond effectively to client’s needs and you lack intelligent information about cost-value relationships. Your company has disintegrated functions and everybody is working in silos: Sales team is unaware of the strategic plan, Finance does not know what sales to anticipate, the Production team does not know what products are selling, etc.
The absence of corporate performance monitoring, lack of sales efforts, marketing research, product development makes it even more difficult to make or implement any kind of decision. Even the business structure and culture is dissolving.

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▼ The Inferno Consequences

To address all these issues: several meetings are held, minutes taken, but little/no action is taken as there is no inclination to change: systems, forms, procedures, rules are there just because this is the way things have always been done that way.

Very soon, the business will not be able to generate sufficient revenue to sustain itself. With focus on policies and rules, with little to no focus on innovation or satisfying the customers the organisation is doomed to fail.

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▼ How can we help?: The Inferno Solutions

In the Inferno, if no change happens, the company will have to close down. To turn the business around, an external Consultant/Interim Manager needs to perform multiple, simultaneous implementations from top management down and closely monitor the integration of the change interventions. We intervene to work with you to re-birth into a healthy organisation. This is done by:

Finance:

Identifying and Selling the unprofitable business unites to stop the negative Cash-flow and Focus on Survival.  Working Capital Optimisation with focus on inventories, receivable and payables.
Performance Improvement to increase profit and cash flow
Supply chain Cost Reduction in Sourcing, Operations, Capital expenditure
Align function enhancements to enterprise priorities (improve the organisation of the finance function – define the roles, responsibilities, required competencies)

Human Resources:

Human Capital Enhancement
Channelling people’s natural enthusiasm into productivity and results
Developing leaders who can work effectively in a changing environment
Training and Development Innovation Programmes Design and Delivery for promoting values and strengthening innovation culture.
Performance Measurement and Management
Creating Functional Systems to ensure accountability and responsibility of each member of the teams

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Operations:

Business Model Improvement to enhance customer experience
Supply Chain Cost Reduction in sourcing, operations, capital expenditure
Business Process Customisation, Optimisation and Outsourcing
Management Systems Accreditations
Outsourcing – preparation, transition and management

Organisation:

Organisational Design and Implementation
Culture/Organisational DNA Assessment and Alignment
Organisational Change Management
Alignment of organisational elements for maximising competitive advantage
Create agility to respond to change quickly
Relationship Management with the external environment: customers, suppliers, labour, competitors.

IT Operations

Enterprise System Selection and Implementation
IT Infrastructure Strategy
Cloud Computing
IT Support

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